FAQ

Please make sure that you follow below steps:

1/ They go on the spindle - first the large combined block of cogs, then the remaining loose cogs.

2/ The cogs should be from largest (inside) to smallest (outside). Lide the new cassette onto the hub.

3/ Then slide the two loose cogs onto the hub. Make sure the cog with the least teeth goes on last.

4/Put on the lock ring and tighten clockwise. Arrange the installation according to the size of the cogs.

- Go to youtube and type in install a bike cassette for more info.

To save your time and reach our support quickly, please follow below steps:

1/ Create a staff account for us (with Settings permission) https://bikevg.com/account/register

2/ Capture screenshot or video for the issue you get.

3/ Specify your question.

4/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to support@bikevg.com

You can have a look at our return&refund policy about the questions you metioned above. If it can't solve your questions, you can contact us anytime.

Check our category navigation bar, you can easily get the products you need. (for road bike/for MTB collection)

Items that are marked "available from stock" in the shop are usually shipped within 24 hours. Please note that our shipping days are Monday to Friday. You can have a look at shipping policy page to learn more. Click here»

No, you do not need a customer account to place an order. You have the possibility to order as a guest.

If your order is not yet in the shipping process, it is possible to cancel, exchange or add items and change the delivery or billing address. You can inform us of your change request by e-mail (support@bikevg.com) or online chat. If you wish to cancel your order completely, this is also possible.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Currently, registered customers can only view a simplified order status in the customer account - open, shipped or cancelled. For example, if you have ordered items with several delivery dates, we will send you a weekly e-mail with a list of all items and delivery dates. If you are impatient, we can send you the current status again by e-mail on request. Please write an email to support@bikevg.com with your order number.

If you cannot find an item in the bikevg.com online shop, we can help you. In this instance, you can write us an e-mail to support@bikevg.com with your desired item and a link to the retailer or another online shop. We will investigate your enquiry and send you a quote via e-mail.

We offer a lot of payment options. click here » for more information.

Once we have shipped your order, you will receive an email with the invoice for all items shipped.

We will debit the amount after the purchase of your order.

In principle, we deliver orders when all parts are available. Partial delivery of your order is possible at any time upon request. Please note that additional shipping costs may apply. Please send us an e-mail to an support@bikevg.com.

Please log in to your account. In the customer area my account you can edit, delete and add shipping and billing addresses.

You can redeem your voucher in the shopping cart or at the end of the ordering process in the summary of your order. Only one voucher code can be used per order.